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Frequently Asked Questions
1. What brands and products do you offer?
We are an authorized showroom for premium brands including Sage Appliances, Breville Appliances, Lelit Professional Espresso Machines, Cafflano Hand Coffee Makers, Casa Bugatti Cold & Hot Bottles, and more.
2. Where is your showroom located, and what are your operating hours?
Our experience center is located in the Asmawi Building, Umm Al Sheif, Sheikh Zayed Road, Dubai, UAE. We are open daily from 10:00 AM to 7:00 PM.- Google maps link: https://goo.gl/maps/jDg73NU9kDJzyEVVA/
3. Can I test the products before purchasing?
Absolutely! Visit our showroom to experience our appliances firsthand. You’re welcome to bring your own coffee beans to test espresso machines and find the perfect match for your preferences.
4. Do you provide training for using the machines?
Yes! We offer complimentary training sessions to help you master your machine, brew the best coffee, and even create latte art. Our experts will guide you through every step.
5. Do you service the products you sell?
We provide servicing and support for all brands available in our showroom. Whether it’s maintenance or repairs, our team ensures your appliance stays in top condition.
6. How can I contact your customer support team?
Reach us via phone, live chat on our website, or WhatsApp. We’re here to assist with product queries, troubleshooting, and more.
7. Is an appointment required to visit the showroom?
No appointment is needed! Walk in anytime during operating hours (10:00 AM–7:00 PM) to explore our products.
8. What makes your experience center unique?
Our showroom lets you interact with machines hands-on, test them with your coffee beans, and receive personalized training. It’s a space to learn, experiment, and make informed decisions.
9. Do you offer post-purchase support?
Yes! Beyond sales, we assist with training, troubleshooting, and servicing. Contact us via phone, WhatsApp, or live chat for ongoing support.
10. Can I get help with latte art during training?
Definitely! Our training sessions include tips and techniques for crafting latte art, ensuring you can impress with both flavor and presentation.
11. Do you sell products online?
Yes, we sell products online! You can explore and purchase our premium appliances through our website. We offer delivery services across the UAE and GCC countries, ensuring you can enjoy your favorite products no matter where you are. Visit our website or contact us via WhatsApp for more details!