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Terms and Conditions

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TERMS OF USE OF THE WEBSITE

  • “Emporium Star General Trading LLC” maintains the https://www.esgt.me/ website(“Site”).
  • United Arab Emirates is our country of domicile and stipulate that the governing law is the local law.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries
  • Customer using the website who are Minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

DELIVERY & SHIPPING POLICY

  • The process of shipping the items/goods inside UAE will be by Courier(SMSA Express).
  • For UAE customers, delivery charges will be free for order more than or equals to AED 300.
  • We also deliver to Oman, Bahrain. We accept only Credit/Debit card payment orders from Oman and Bahrain.
  • Delivery duration
    • Local : 1 to 4 business days
    • International and GCC Countries : 7 to 15 business days

RETURN POLICY

Enjoy shopping on www.esgt.me with these great return policy features:

Items shipped from www.esgt.me can be returned within 15 days of receipt of shipment in following cases.

Case 1: If delivered item was defective.

Case 2: If you received a wrong item

We will take care of the return shipping costs inside UAE.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. If customer paid by credit card, transaction fee of 2.75% will be charged. Please allow for up to 7 working days for the refund transfer to be completed.

Pre-Order Terms & Conditions

By placing a pre-order, you reserve a unit of a high-demand product and agree to the following terms. Full payment is required at the time of purchase to secure your priority position for delivery once stock arrives. The estimated arrival date displayed on the product page is based on current supplier information and may change due to unforeseen delays (e.g., manufacturing, shipping, or customs issues); we will notify you via email of significant changes. Upon arrival at our warehouse, pre-orders are dispatched immediately in the sequence they were placed, with delivery timelines dependent on your location and courier service.

If you wish to cancel your pre-order, contact our customer support team before the product arrives. A 3% deduction will apply to refunds to cover non-recoverable payment gateway fees, with refunds processed within 7 business days to your original payment method. Emporium Star General Trading LLC reserves the right to cancel a pre-order if the product is permanently delayed or discontinued, in which case a full refund will be issued without deductions. While we strive to fulfill all pre-orders, inventory is subject to supplier allocations; in rare cases of insufficient stock, we will notify you promptly and issue a full refund.

We are not liable for delays caused by circumstances beyond our control (e.g., natural disasters, supply chain disruptions) or for indirect damages arising from delays/cancellations. Ensure your account email and contact details are up to date to receive order updates, as failure to respond may delay delivery. By placing a pre-order, you acknowledge acceptance of these terms. For inquiries, contact info@esgt.me or +971 50 690 8657.